2 Movers & Truck
3 Movers & Truck
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Get answers to common questions
We now have an FAQ list that we hope will help you
answer some of the more common ones.
Is the price based on the hours?
That is correct. If you’re having a local move with us, your final price is based on the actual labor time + travel time charge, (all jobs subject to a minimum charge of 4hr + travel charge unless agreed otherwise) labor time are being prorated based on 15 minute increments.
Do I have to pay for the travel time?
Yes. travel charge is a set flat fee that cover the time spent on going back from your job site or getting there in the morning (minimum 30 minutes charge will applied to every job)
Any travel time between the origin and the destination is considered to be part of the “Move time / Labor time”
When should I pay for the move?
There is a deposit of $100.00 required on all local moves and a $300.00 deposit on any long distance move. All service charges on a local move can be paid upon the completion of the job. Payments for long distance move has to be performed prior to the actual unload of your shipment at your destination.
Am I able to change my move date and/or time?
If you need to change your move date and/or start time before you booked your move you can simply login to your account page and do so, if you already booked your job please call our office or send us a message with your request. Keep in mind that price may change when rescheduling the date as all rates are based on availability.
How does the cancellation work?
- To receive a full refund of your deposit, please make sure to cancel within 24 hours of booking your reservation or 5 business days prior to the actual move date. Any cancellations of your move after 24 hours of booking or less than 5 business days before the move may cause a total loss of your deposit.
- Any reschedules have to be confirmed with your sales representative at least 2 business days prior to the move. Please note that rates are subject to change based on the availability and dates.
- Please note that cancellation fee of $275.00 will be billed to you for canceling your reservation less than 48hr before move date.
Do you provide packing services?
Consider using our professional packing services which provide convenience, peace of mind and can help alleviate the pressures of other obligations that accompany the moving process. Whether we pack the entire house or help with just a few items, our professional methods will save time, materials, space and will also minimize any possibility of damage during transit.
Used Tri-State Moving for a medium sized office move. They were organized, professional and easy to arrange. We used frog boxes and the movers showed up and worked quickly. Will definitely use again.
Excellent service. Showed up when promised and hustled the move along. Expect another move coming up at the end of the year. Who are we goin' to call? Yep, that's right!
Very positive experience. The crew did a great job, and they handled our stuff with care. David was upfront about price and followed through. They also provided plastic crates, which reduced the waste considerably.
